Frequently Asked Questions

The traditional mouse forces you to use your arms, back, shoulders, neck, hands, and wrists to perform a very simple task - moving the cursor on a computer screen. Many of these muscles are not intended to carry out the micro movements required to control a conventional mouse. Using large muscle groups, gripping the mouse, and constantly reaching to the side can be a dangerous combination for the body. This is the root of many potential problems, from repetitive strain injuries such as Carpel Tunnel Syndrome to Tendonitis or simply causing pain.

• RollerMouse is placed right front of your keyboard, so you don't have to reach for the mouse. This ergonomic position reduces tension in hands, arms, shoulders, and neck and reduces the risk of mouse arm.
• RollerMouse eliminates harmful movements and helps form safer working habits. It allows you to work more comfortably and efficiently, use fewer body parts, and maintain a symmetrical posture. It is an ergonomic mouse alternative that promotes the use of both hands, separate pointing and clicking, and a 'one touch' double-click.

Need more reasons to use RollerMouse? It is also:

• Grip-less: You never have to grip or hold RollerMouse. It is controlled by your light physical touch.
• Stationary: RollerMouse is designed to stay in place on your desk. It is always in the best position for your body.
• Centrally placed: The optimal work zone for your hands.
• Comfortable: An integrated padded wrist rest is ergonomically designed to keep your hands, wrists, and forearms flat.

All our RollerMouse products are designed to help you work safer, smarter and faster. Every RollerMouse product is developed according to ergonomic principles and user feedback. However there are differences between RollerMouse products:

RollerMouse Pro2 allows you to work safer, faster, and more comfortably. It fits full size keyboards. It has 7 button functions, a resolution of 800/1250 dpi and a 7.5 inch opening for the rollerbar.
RollerMouse Free2 is modern, ultra-low, and slim and able to fit ergonomic, thin, or compact keyboards. It is also suitable for laptops or tight spaces. It has a fully open rollerbar, 8 button functions, and a resolution that ranges from 800 to 1600 dpi with the touch of a button.

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Most typical rectangular keyboards, available in various sizes, fit a RollerMouse. RollerMouse comes equipped with keyboard risers, two mini-platforms, which allow you to customize the height and angle of your keyboard.

If you are using an adjustable, ergonomic keyboard such as the GoldTouch or Kinesis, the Ergo Keyboard Mat will make the RollerMouse Pro2 compatible.

Read more about the Ergo Keyboard Mat

Tip: You can vary settings to adapt to thinner, more narrow or compact keyboards. If your keyboard deviates in size and shape from a typical rectangular keyboard, try different combinations to find out what works best for you.

Yes. RollerMouse products are designed to operate on a plug-and-play basis on a PC or Mac.

Tip: If you're using a Mac with RollerMouse Pro2 or Free2, the 'one touch' copy and paste button functions will not work without a driver unless you are using 'Microsoft Office for Mac'.

Yes, RollerMouse can work in conjunction with other mice, both external and integrated (e.g., touch pads).

Tip: If you decide to keep your traditional mouse when learning to use a RollerMouse, make sure to place your traditional mouse out of reach, so you don't reach for it out of habit.

All RollerMouse products are pre-programmed with smart button functions. This built-in software gives users the most ergonomically beneficial set of button functions so you can just plug-and-play.

However some users may want to manually change button functions to get even greater functionality and variation.

Mac users will need to use a driver to assign the preferred button functions to RollerMouse. Due to the difference in copy and paste commands on a Mac, the corresponding buttons on Pro2 and Free2 won't work without the driver.

Our products are available for purchase on our website or through one of our local resellers (contact us for a list in your area).  If you purchase from Contour Design, we will offer you a free ergonomic training webinar to help you get more situated with your new RollerMouse.

There's nothing like trying RollerMouse to experience the difference it can make.

Sign up on our website and a sales rep will contact you to arrange the free trial.

Sign up now

Some troubleshooting tips:

• Make sure the USB cable is connected directly to your computer and not to a hub or docking station
• Try re-connecting (maybe in a different port) your RollerMouse or restart the computer
• Try connecting your RollerMouse to another computer
• Make sure you haven't downloaded another mouse driver on your computer - it might interfere with your RollerMouse
• Try connecting someone else's RollerMouse to your computer (and vice versa)

If there only is a problem when RollerMouse is connected to your computer, then the problem is most likely with your computer. If the problem with Roller Mouse is consistent and appears in the same way on any computer, then your RollerMouse unit is mostly likely the cause. For further help, review the other FAQs, or contact the reseller or us directly at our warranty & return policy page.

RollerMouse products have different speed setting options:

RollerMouse Pro 2: Adjust the cursor speed by using the switch underneath RollerMouse Pro2.

You can also set the speed of the cursor in your computer's settings panel, simply select 'Mouse Settings' and adjust accordingly.

RollerMouse Free2:

Change the cursor speed with the touch of a button. Each click increases the precision by 200 dpi.

You can also set the speed of the cursor in your computer's settings panel, simply select 'Mouse Settings' and adjust accordingly.

If you moved the rollerbar all the way to the left or right and you'd like to continue moving your cursor, simply force the rollerbar slightly in the intended direction until you hear a gentle click. This activates the end detection and the cursor is free to move anywhere on the screen. Release the rollerbar when the cursor is where you want it.

Tip: If you find that your cursor is too often out of the rollerbar's range, your selected cursor speed may be too low.

Your size is determined by measuring from the tip of the middle finger to the first crease of the wrist. 

Extra-Large (Available in right only): 8.25" or above (21cm or greater)

Large (Available in left or right): 7.5"-8.25" (19-21cm)

Medium (Available in left or right): 6.75"-7.5" (17-19cm)

Small (Available in right): Under 6.75" (17cm)

Back to the Contour Mouse

The short keyboard risers are packaged attached to the long keyboard risers.  To use the short keyboard risers, you will have to separate them from the long risers. 

Dust and dirt can collect over time on the optical sensor that reads the movements of the rollerbar. This can cause the cursor to navigate poorly. Most related problems can be rectified by cleaning around the sensor. To do this, blow on it or apply compressed air from a can. The position of the sensor is shown here:

RollerMouse Free2

The sensor is located inside the rollerbar channel, under the plastic wall on the side nearest to the upper-left button.

 RollerMouse Pro2 and Classic2

The sensor is located 3 inches to the right of the paste button, under both the plastic and the rollerbar (Under dim lighting you can see the red light shining under the plastic when your RollerMouse is connected.)

We warranty our products from factory or manufacturing defects for the period of time listed above. We will work with you directly to diagnose the problem and repair or replace the item as necessary.

If there is a functional defect due to faulty manufacturing, we will replace the product.  If you dropped our product or spilled liquid on it, or damaged it in some other way, we cannot cover the damage under our warranty.

Contour Design has a 30 day money back guarantee.

You are welcome to return any of our products that you desire within 30 days of your purchase, no questions asked.  Please help us help you by retaining your receipt and the original packaging and all of its contents, including all parts and manuals. Without original packaging, there will be a $20 restocking fee.

Please understand that we will pay the shipping for sending out a replacement model in the case of a damaged unit, but would ask you to pay for shipping for returning a perfectly functioning product. We will refund the full product cost.

If you suspect that small objects have fallen underneath the rollerbar, turn the product on its side and blow compressed air along the rollerbar channel.

The rollerbar can be wiped clean with a slightly damp cloth. Use only a small amount of cleaning solution or a disinfecting agent if necessary. Be sure to unplug the unit before cleaning to avoid unnecessary clicks.